The fee was for changing the names on the tickets, he wrote. He said he had booked the tickets online but the system would not allow him to type the names in full. On Friday, the flag carrier clarified on Facebook that the problem the customer faced stemmed from the limitation on the number of characters allowed in its internet booking system. "We apologise for the inconvenience since the internet booking system allows up to 25 characters each for the first name and family name when booking a ticket," read the post, which quoted Wiwat Piyawiroj, THAI acting executive vice-president, commercial. THAI said it would reimburse the man for the fee and upgrade its internet booking system so that it gave clear instructions for people whose names could not fit in the provided space.

Source: Bangkok Post May 05, 2018 09:33 UTC